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All 311 request types / Chicago 311

Street Light Out Complaint

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by CDOT - Department of Transportation.

261,017

Requests all time

Excludes records the city flagged as duplicates

2,371

Filed in the last 30 days

down 15% vs the previous 30 days

1,995

Currently open

Status has not been set to Completed or Canceled

252,690

Completed all time

97% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 3,944.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 910,129
  2. Ward 1010,015
  3. Ward 218,713
  4. Ward 87,820
  5. Ward 197,715
  6. Ward 257,271
  7. Ward 187,145
  8. Ward 67,059
  9. Ward 387,007
  10. Ward 346,902

Community areas filing the most

  1. Austin8,358
  2. Roseland7,968
  3. Near West Side6,516
  4. West Town6,461
  5. Portage Park6,046
  6. Lower West Side5,517
  7. Garfield Ridge5,475
  8. Auburn Gresham5,460
  9. Belmont Cragin5,397
  10. New City5,388

How these requests come in

  1. Phone Call158,621
  2. Internet40,959
  3. Mobile Device40,085
  4. Alderman's Office13,997
  5. WOFromTerraGo4,200
  6. spot-open311-Chicago+Works966
  7. Salesforce Mobile App473
  8. spot-open311-CHITEXT473

Common questions

How do I file a "Street Light Out Complaint" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to CDOT - Department of Transportation.
How many "Street Light Out Complaint" requests does Chicago get?
261,017 have been filed in total, excluding duplicates the city flagged. 2,371 came in over the last 30 days, down 15% versus the previous 30 days.
How long does a "Street Light Out Complaint" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 97% of all "Street Light Out Complaint" requests are marked Completed and 1% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

Aircraft Noise ComplaintGraffiti Removal RequestPothole in Street ComplaintGarbage Cart MaintenanceRodent Baiting/Rat ComplaintAbandoned Vehicle ComplaintAll 77 neighborhoodsCommunity area profilesAll 50 wardsAldermen and ward statsAnswersCommon questions about Chicago

Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.