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All 311 request types / Chicago 311

Sewer Cave-In Inspection Request

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by DWM - Department of Water Management.

40,577

Requests all time

Excludes records the city flagged as duplicates

481

Filed in the last 30 days

down 12% vs the previous 30 days

1,295

Currently open

Status has not been set to Completed or Canceled

35,038

Completed all time

86% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 597.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 411,882
  2. Ward 191,836
  3. Ward 451,562
  4. Ward 181,401
  5. Ward 381,346
  6. Ward 131,314
  7. Ward 391,194
  8. Ward 231,152
  9. Ward 211,022
  10. Ward 91,009

Community areas filing the most

  1. Norwood Park1,499
  2. Portage Park1,289
  3. Garfield Ridge1,146
  4. Ashburn1,127
  5. West Town1,054
  6. Belmont Cragin1,004
  7. Austin943
  8. Near West Side924
  9. Logan Square912
  10. Jefferson Park900

How these requests come in

  1. Phone Call18,124
  2. DWM6,594
  3. Alderman's Office5,700
  4. Mobile Device4,676
  5. Internet4,474
  6. Salesforce Mobile App426
  7. Generated In House207
  8. City Department182

Common questions

How do I file a "Sewer Cave-In Inspection Request" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to DWM - Department of Water Management.
How many "Sewer Cave-In Inspection Request" requests does Chicago get?
40,577 have been filed in total, excluding duplicates the city flagged. 481 came in over the last 30 days, down 12% versus the previous 30 days.
How long does a "Sewer Cave-In Inspection Request" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 86% of all "Sewer Cave-In Inspection Request" requests are marked Completed and 3% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

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Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.