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All 311 request types / Chicago 311

Vacant/Abandoned Building Complaint

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by DOB - Buildings.

42,094

Requests all time

Excludes records the city flagged as duplicates

644

Filed in the last 30 days

up 6% vs the previous 30 days

963

Currently open

Status has not been set to Completed or Canceled

41,131

Completed all time

98% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 630.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 93,229
  2. Ward 163,201
  3. Ward 63,183
  4. Ward 82,674
  5. Ward 212,646
  6. Ward 342,546
  7. Ward 172,489
  8. Ward 72,051
  9. Ward 281,693
  10. Ward 201,555

Community areas filing the most

  1. Roseland3,175
  2. West Englewood2,880
  3. Englewood2,444
  4. West Pullman2,417
  5. Austin1,989
  6. Greater Grand Crossing1,887
  7. Auburn Gresham1,726
  8. South Chicago1,667
  9. Chatham1,524
  10. South Shore1,410

How these requests come in

  1. Phone Call24,561
  2. Alderman's Office6,171
  3. Internet5,906
  4. Mobile Device5,160
  5. Salesforce Mobile App101
  6. spot-open311-Chicago+Works94
  7. spot-open311-SeeClickFix48
  8. City Department17

Common questions

How do I file a "Vacant/Abandoned Building Complaint" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to DOB - Buildings.
How many "Vacant/Abandoned Building Complaint" requests does Chicago get?
42,094 have been filed in total, excluding duplicates the city flagged. 644 came in over the last 30 days, up 6% versus the previous 30 days.
How long does a "Vacant/Abandoned Building Complaint" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 98% of all "Vacant/Abandoned Building Complaint" requests are marked Completed and 2% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

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Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.