chicago.fyi
Sign inSign up

All 311 request types / Chicago 311

Water Lead Test Visit Request

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by DWM - Department of Water Management.

17,383

Requests all time

Excludes records the city flagged as duplicates

202

Filed in the last 30 days

about flat vs the previous 30 days

3,268

Currently open

Status has not been set to Completed or Canceled

8,763

Completed all time

50% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 278.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 81,225
  2. Ward 211,036
  3. Ward 9952
  4. Ward 18814
  5. Ward 7746
  6. Ward 6704
  7. Ward 17680
  8. Ward 29615
  9. Ward 19604
  10. Ward 16527

Community areas filing the most

  1. Austin1,038
  2. Roseland828
  3. Auburn Gresham764
  4. Washington Heights557
  5. Ashburn550
  6. Chatham510
  7. West Pullman502
  8. Calumet Heights479
  9. Chicago Lawn459
  10. West Ridge440

How these requests come in

  1. Phone Call10,249
  2. Internet6,481
  3. Mobile Device534
  4. Alderman's Office102
  5. spot-open311-Chicago+Works5
  6. E-Mail2
  7. Walk-in2

Common questions

How do I file a "Water Lead Test Visit Request" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to DWM - Department of Water Management.
How many "Water Lead Test Visit Request" requests does Chicago get?
17,383 have been filed in total, excluding duplicates the city flagged. 202 came in over the last 30 days, about flat versus the previous 30 days.
How long does a "Water Lead Test Visit Request" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 50% of all "Water Lead Test Visit Request" requests are marked Completed and 19% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

Aircraft Noise ComplaintGraffiti Removal RequestPothole in Street ComplaintStreet Light Out ComplaintGarbage Cart MaintenanceRodent Baiting/Rat ComplaintAll 77 neighborhoodsCommunity area profilesAll 50 wardsAldermen and ward statsAnswersCommon questions about Chicago

Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.