chicago.fyi
Sign inSign up

All 311 request types / Chicago 311

Alley Pothole Complaint

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by CDOT - Department of Transportation.

55,835

Requests all time

Excludes records the city flagged as duplicates

763

Filed in the last 30 days

up 6% vs the previous 30 days

2,250

Currently open

Status has not been set to Completed or Canceled

53,496

Completed all time

96% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 1,108.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 322,061
  2. Ward 381,974
  3. Ward 351,893
  4. Ward 11,888
  5. Ward 311,794
  6. Ward 471,744
  7. Ward 391,731
  8. Ward 361,711
  9. Ward 451,597
  10. Ward 401,596

Community areas filing the most

  1. West Town2,831
  2. Austin2,745
  3. Logan Square2,507
  4. Belmont Cragin2,352
  5. Portage Park2,006
  6. West Ridge1,969
  7. Lake View1,613
  8. Irving Park1,597
  9. Albany Park1,455
  10. Dunning1,435

How these requests come in

  1. Phone Call19,693
  2. Mobile Device12,347
  3. Internet12,274
  4. Alderman's Office9,380
  5. Generated In House1,033
  6. Salesforce Mobile App587
  7. spot-open311-Chicago+Works214
  8. CSCC124

Common questions

How do I file a "Alley Pothole Complaint" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to CDOT - Department of Transportation.
How many "Alley Pothole Complaint" requests does Chicago get?
55,835 have been filed in total, excluding duplicates the city flagged. 763 came in over the last 30 days, up 6% versus the previous 30 days.
How long does a "Alley Pothole Complaint" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 96% of all "Alley Pothole Complaint" requests are marked Completed and 4% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

Related

Aircraft Noise ComplaintGraffiti Removal RequestPothole in Street ComplaintStreet Light Out ComplaintGarbage Cart MaintenanceRodent Baiting/Rat ComplaintAll 77 neighborhoodsCommunity area profilesAll 50 wardsAldermen and ward statsAnswersCommon questions about Chicago

Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.