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All 311 request types / Chicago 311

Open Fire Hydrant Complaint

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by DWM - Department of Water Management.

31,309

Requests all time

Excludes records the city flagged as duplicates

229

Filed in the last 30 days

down 81% vs the previous 30 days

57

Currently open

Status has not been set to Completed or Canceled

25,706

Completed all time

82% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 1,128.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 154,517
  2. Ward 223,044
  3. Ward 252,614
  4. Ward 121,972
  5. Ward 201,343
  6. Ward 241,137
  7. Ward 271,066
  8. Ward 28996
  9. Ward 14983
  10. Ward 26969

Community areas filing the most

  1. New City5,169
  2. South Lawndale4,759
  3. Lower West Side1,972
  4. Humboldt Park1,271
  5. Brighton Park1,139
  6. Austin1,020
  7. West Town924
  8. Gage Park798
  9. Near West Side734
  10. Chicago Lawn674

How these requests come in

  1. Phone Call21,051
  2. Internet4,897
  3. Mobile Device4,305
  4. Alderman's Office527
  5. DWM278
  6. E-Mail84
  7. spot-open311-Chicago+Works72
  8. spot-open311-SeeClickFix23

Common questions

How do I file a "Open Fire Hydrant Complaint" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to DWM - Department of Water Management.
How many "Open Fire Hydrant Complaint" requests does Chicago get?
31,309 have been filed in total, excluding duplicates the city flagged. 229 came in over the last 30 days, down 81% versus the previous 30 days.
How long does a "Open Fire Hydrant Complaint" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 82% of all "Open Fire Hydrant Complaint" requests are marked Completed and 0% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

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Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.