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All 311 request types / Chicago 311

Water Lead Test Kit Request

How to report it, who handles it, and how often Chicagoans actually file it — from the city's 311 Service Requests dataset. These requests are handled by DWM - Department of Water Management.

117,618

Requests all time

Excludes records the city flagged as duplicates

1,376

Filed in the last 30 days

down 3% vs the previous 30 days

72,115

Currently open

Status has not been set to Completed or Canceled

37,511

Completed all time

32% of all requests

Requests filed, last 12 months

Monthly totals, Sep 2025 – Aug 2026. Peak: 3,763.

How to report this

  • Online at 311.chicago.gov
  • By calling 311 (or 312-744-5000 from outside Chicago)
  • Through the CHI311 mobile app

Whichever way you file, you get a service request number you can use to check status — and the request becomes a public record. That public record is exactly what this page is showing you.

Wards filing the most

  1. Ward 195,021
  2. Ward 414,391
  3. Ward 394,267
  4. Ward 14,126
  5. Ward 474,101
  6. Ward 453,944
  7. Ward 383,636
  8. Ward 213,602
  9. Ward 353,560
  10. Ward 323,176

Community areas filing the most

  1. Logan Square4,973
  2. West Town4,942
  3. Lake View4,248
  4. Austin3,795
  5. Portage Park3,747
  6. Norwood Park3,468
  7. Irving Park3,178
  8. Lincoln Park2,734
  9. West Ridge2,621
  10. Lincoln Square2,590

How these requests come in

  1. Internet76,046
  2. Phone Call18,835
  3. DWM16,952
  4. Mobile Device5,160
  5. Alderman's Office489
  6. E-Mail47
  7. Generated In House25
  8. Salesforce Mobile App18

Common questions

How do I file a "Water Lead Test Kit Request" request with Chicago 311?
Three ways, all of which create the same public record: online at 311.chicago.gov, by calling 311 from inside the city (or 312-744-5000 from outside it), or through the CHI311 mobile app. Give the exact address or nearest intersection — requests without a usable location are the ones that stall. Requests of this type are routed to DWM - Department of Water Management.
How many "Water Lead Test Kit Request" requests does Chicago get?
117,618 have been filed in total, excluding duplicates the city flagged. 1,376 came in over the last 30 days, down 3% versus the previous 30 days.
How long does a "Water Lead Test Kit Request" request take to close?
The city does not publish a target response time for this request type, and this page does not estimate one. What the data does show: 32% of all "Water Lead Test Kit Request" requests are marked Completed and 61% are still Open. The rest were canceled — usually duplicates or requests that turned out to be someone else's jurisdiction.
Is my 311 request public?
Yes. Every service request becomes a public record in the city's open data portal, including the type, status, the street address (block level), the ward, and the dates it was opened and closed. That is exactly what this page is built from. Your name and phone number are not published.

Go deeper

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Source

Counts exclude records the city flagged as duplicates. Figures are recomputed from the source data at least hourly.